Compliance & Care
Compliance & Care
Compliance & Care
Policies that keep your memories safe.
Policies that keep your memories safe.
Policies that keep your memories safe.
Review the legal framework that governs every capture session, data delivery, and preservation service we provide.
Review the legal framework that governs every capture session, data delivery, and preservation service we provide.
Review the legal framework that governs every capture session, data delivery, and preservation service we provide.
Latest update
Latest update
Latest update
Scope
Scope
Scope
October 28, 2025
October 28, 2025
October 28, 2025
Terms, Privacy & Accessibility
Terms, Privacy & Accessibility
Terms, Privacy & Accessibility
Terms of Service
Terms of Service
Terms of Service
Your agreement with Remnant
Your agreement with Remnant
Your agreement with Remnant
These Terms govern how you access, schedule, and share Remnant captures. They are designed to protect ownership of your scans while creating a respectful environment for memory exploration.
These Terms govern how you access, schedule, and share Remnant captures. They are designed to protect ownership of your scans while creating a respectful environment for memory exploration.
These Terms govern how you access, schedule, and share Remnant captures. They are designed to protect ownership of your scans while creating a respectful environment for memory exploration.
Effective date: January 23, 2026
Effective date: January 23, 2026
Effective date: January 23, 2026
Eligibility
You must be at least 18 years old to request a Remnant capture.
If the space being captured is not owned by you, you are responsible for obtaining all necessary permissions prior to the session.
Remnant may decline service if required permissions cannot be verified.
Access & Delivery
Remnant does not require user accounts at this time.
Completed captures are delivered via secure private links or downloadable files sent directly to the client’s provided email address.
Clients are responsible for safeguarding access links and shared files.
Ownership of Captures
All captured data and final deliverables belong to the client once payment is complete.
Remnant retains no ownership rights over completed captures.
Remnant will never distribute, publish, or showcase a capture without explicit written permission from the client.
Right to refuse service
Remnant reserves the right to decline or discontinue service if conditions pose safety, legal, or ethical concerns.
This includes but is not limited to:
• Unsafe or inaccessible environments
• Misrepresentation of ownership or permission
• Requests that violate applicable laws
• Interference with capture equipment or personnel
Data storage & inactivity
Remnant stores capture data only for the purpose of processing and delivery.
Once delivery is confirmed, long-term storage is not guaranteed unless otherwise agreed in writing.
Clients are encouraged to download and back up delivered files promptly.
Remnant may retain temporary backups for quality assurance or legal compliance.
Payments, deposits & refunds
Deposits
A non-refundable deposit confirms each scan appointment.
Deposits are $200 for small jobs and $400 for large jobs, applied to the capture cost.
Cancellations
Cancellations ≥48 hours before the scan receive full refunds, deposit included.
Cancellations <48 hours forfeit the deposit.
Refunds after service
Refunds may be issued if significant issues arise with the scan results.
A Remnant technician reviews each request and determines any refund percentage.
Refunds will not exceed 80% of the total capture price (excluding the deposit).
Approved customers may request the raw .ply file in addition to or instead of a refund.
Acceptable use
You agree not to:
Use the Services for unlawful purposes.
Reverse engineer, disrupt, or misuse the platform.
Upload or distribute harmful, offensive, or infringing content.
Limitation of liability
Remnant is not liable for indirect, incidental, or consequential damages arising from use of delivered captures.
Remnant’s total liability shall not exceed the amount paid for the capture service.
Modifications
Remnant may update these Terms periodically. The latest version will be posted here with a revised effective date. Continued use of the Services indicates acceptance.
Governing law
These Terms are governed by the laws of the United States and the State of California, without regard to conflict of law principles.
Contact
Have questions about these Terms? Email us at remnantzoria@gmail.com.
Eligibility
You must be at least 18 years old to schedule or purchase a scan.
Anyone may view scans displayed with a public link or on the Remnant showcase.
Accounts
You are responsible for maintaining the confidentiality of your credentials.
Provide accurate and current information when creating an account.
Remnant may suspend or terminate accounts that violate these Terms.
Right to refuse service
Remnant reserves the right to decline or discontinue service at its discretion when safety, integrity, or legal compliance is at risk, including cases involving:
Unsafe or inaccessible scanning environments.
Misuse of Services or attempts to interfere with Remnant systems.
Violation of these Terms or applicable laws.
Ownership of scans
All scans and processed 3D data remain the property of the customer.
Customers may opt in to feature their scans in the Remnant Showcase.
Remnant never uses or distributes scan data without explicit permission.
Acceptable use
You agree not to:
Use the Services for unlawful purposes.
Reverse engineer, disrupt, or misuse the platform.
Upload or distribute harmful, offensive, or infringing content.
Data storage & inactivity
Memory links remain active for 12 months from the last access.
After 12 months of inactivity, Remnant emails a reminder to the account holder.
No response within 14 days moves the memory into secure hard storage.
Hard-stored memories require direct contact with Remnant to retrieve.
Remnant may delete data if required by law, for technical needs, or extended inactivity.
Payments, deposits & refunds
Deposits
A non-refundable deposit confirms each scan appointment.
Deposits are $200 for small jobs and $400 for large jobs, applied to the capture cost.
Cancellations
Cancellations ≥48 hours before the scan receive full refunds, deposit included.
Cancellations <48 hours forfeit the deposit.
Refunds after service
Refunds may be issued if significant issues arise with the scan results.
A Remnant technician reviews each request and determines any refund percentage.
Refunds will not exceed 80% of the total capture price (excluding the deposit).
Approved customers may request the raw .ply file in addition to or instead of a refund.
Limitation of liability
Services are provided “as is” without guarantees of uninterrupted availability.
Remnant is not liable for indirect, incidental, or consequential damages.
Liability is limited to the amount paid for the Services in question.
Modifications
Remnant may update these Terms periodically. The latest version will be posted here with a revised effective date. Continued use of the Services indicates acceptance.
Contact
Have questions about these Terms? Email us at remnantzoria@gmail.com.
Governing law
These Terms are governed by the laws of the United States and the State of California, without regard to conflict of law principles.
Eligibility
You must be at least 18 years old to schedule or purchase a scan.
Anyone may view scans displayed with a public link or on the Remnant showcase.
Right to refuse service
Remnant reserves the right to decline or discontinue service at its discretion when safety, integrity, or legal compliance is at risk, including cases involving:
Unsafe or inaccessible scanning environments.
Misuse of Services or attempts to interfere with Remnant systems.
Violation of these Terms or applicable laws.
Data storage & inactivity
Memory links remain active for 12 months from the last access.
After 12 months of inactivity, Remnant emails a reminder to the account holder.
No response within 14 days moves the memory into secure hard storage.
Hard-stored memories require direct contact with Remnant to retrieve.
Remnant may delete data if required by law, for technical needs, or extended inactivity.
Limitation of liability
Services are provided “as is” without guarantees of uninterrupted availability.
Remnant is not liable for indirect, incidental, or consequential damages.
Liability is limited to the amount paid for the Services in question.
Contact
Have questions about these Terms? Email us at remnantzoria@gmail.com.
Governing law
These Terms are governed by the laws of the United States and the State of California, without regard to conflict of law principles.
Modifications
Remnant may update these Terms periodically. The latest version will be posted here with a revised effective date. Continued use of the Services indicates acceptance.
Payments, deposits & refunds
Deposits
A non-refundable deposit confirms each scan appointment.
Deposits are $200 for small jobs and $400 for large jobs, applied to the capture cost.
Cancellations
Cancellations ≥48 hours before the scan receive full refunds, deposit included.
Cancellations <48 hours forfeit the deposit.
Refunds after service
Refunds may be issued if significant issues arise with the scan results.
A Remnant technician reviews each request and determines any refund percentage.
Refunds will not exceed 80% of the total capture price (excluding the deposit).
Approved customers may request the raw .ply file in addition to or instead of a refund.
Ownership of scans
All scans and processed 3D data remain the property of the customer.
Customers may opt in to feature their scans in the Remnant Showcase.
Remnant never uses or distributes scan data without explicit permission.
Acceptable use
You agree not to:
Use the Services for unlawful purposes.
Reverse engineer, disrupt, or misuse the platform.
Upload or distribute harmful, offensive, or infringing content.
Accounts
You are responsible for maintaining the confidentiality of your credentials.
Provide accurate and current information when creating an account.
Remnant may suspend or terminate accounts that violate these Terms.
Privacy Policy
Privacy Policy
Privacy Policy
How we honor your data
How we honor your data
How we honor your data
Remnant collects only the information required to deliver your capture securely and accurately. This policy explains what we collect, how it’s used, and the safeguards in place to protect your information and delivered files.
Remnant collects only the information required to deliver your capture securely and accurately. This policy explains what we collect, how it’s used, and the safeguards in place to protect your information and delivered files.
Remnant collects only the information required to deliver your capture securely and accurately. This policy explains what we collect, how it’s used, and the safeguards in place to protect your information and delivered files.
Effective date: January 23, 2026
Effective date: January 23, 2026
Effective date: January 23, 2026
Information we collect
Contact information: name, email address, and phone number.
Account information: login credentials if you create an account.
Payment information: billing details handled by secure third-party providers.
Order information: scheduling details, service notes, and property locations.
Scan data: LiDAR captures, Gaussian splats, processed 3D files, and related metadata.
How we use your information
Provide, schedule, and complete scanning services.
Create and manage customer accounts.
Authenticate logins and secure vault access.
Process payments and deliver completed scans.
Communicate about orders, support requests, and optional marketing if you opt in.
Enforce our right to refuse service in the event of unsafe conditions or misuse of Services.
Ownership of scans
All scans and processed data remain the property of the customer.
Customers may opt in to feature scans in the Remnant Showcase.
Remnant does not use or share scan data without customer consent.
How we share information
We do not sell personal information. Data is shared only with:
Service providers supporting hosting, authentication, payments, and email.
Legal authorities when compliance with law or valid legal requests is required.
Trusted parties during business transfers such as mergers, acquisitions, or asset sales.
Data retention
We retain personal information and scan data while your account is active or as needed to provide services. Customers may request account or data deletion at any time.
Cookies & tracking
Remnant does not use third-party tracking or analytics tools. Cookies power essential functionality such as logins and session management.
Eligibility
Customers must be at least 18 years old to book a scan or create an account.
Anyone may view scans that are intentionally shared on the website.
Security
We apply encryption, access controls, and organizational safeguards to protect personal information and scan data. While no system is flawless, we constantly harden defenses.
Children's privacy
Remnant does not knowingly collect information from individuals under 18 for scanning services. Any discovered data is deleted promptly.
Changes to this policy
Updates will be posted on this page with a revised effective date. Continued use of the Services after updates indicates acceptance.
Contact us
Contact us
Questions about privacy? Email remnantzoria@gmail.com and a technician will respond.
Information we collect
Contact information: name, email address, and phone number.
Account information: login credentials if you create an account.
Payment information: billing details handled by secure third-party providers.
Order information: scheduling details, service notes, and property locations.
Scan data: LiDAR captures, Gaussian splats, processed 3D files, and related metadata.
Ownership of scans
All scans and processed data remain the property of the customer.
Customers may opt in to feature scans in the Remnant Showcase.
Remnant does not use or share scan data without customer consent.
Data retention
We retain personal information and scan data while your account is active or as needed to provide services. Customers may request account or data deletion at any time.
Eligibility
Customers must be at least 18 years old to book a scan or create an account.
Anyone may view scans that are intentionally shared on the website.
Children's privacy
Remnant does not knowingly collect information from individuals under 18 for scanning services. Any discovered data is deleted promptly.
Changes to this policy
Updates will be posted on this page with a revised effective date. Continued use of the Services after updates indicates acceptance.
Security
We apply encryption, access controls, and organizational safeguards to protect personal information and scan data. While no system is flawless, we constantly harden defenses.
Cookies & tracking
Remnant does not use third-party tracking or analytics tools. Cookies power essential functionality such as logins and session management.
How we share information
We do not sell personal information. Data is shared only with:
Service providers supporting hosting, authentication, payments, and email.
Legal authorities when compliance with law or valid legal requests is required.
Trusted parties during business transfers such as mergers, acquisitions, or asset sales.
How we use your information
Provide, schedule, and complete scanning services.
Create and manage customer accounts.
Authenticate logins and secure vault access.
Process payments and deliver completed scans.
Communicate about orders, support requests, and optional marketing if you opt in.
Enforce our right to refuse service in the event of unsafe conditions or misuse of Services.
Contact us
Questions about privacy? Email remnantzoria@gmail.com and a technician will respond.
Information we collect
• Contact information such as name, email address, and phone number
• Capture details including location, scheduling notes, and service preferences
• Payment confirmation handled by secure third-party processors
• Capture data including LiDAR scans, Gaussian splats, processed files, and technical metadata
How we use your information
• Schedule and complete capture services
• Communicate before, during, and after your session
• Process payments and issue confirmations
• Deliver completed captures securely
• Respond to support inquiries or requested revisions
Ownership of scans
All scans and processed data remain the property of the customer.
Customers may opt in to feature scans in the Remnant Showcase.
Remnant does not use or share scan data without customer consent.
How we share information
We do not sell personal information. Data is shared only with:
Service providers supporting hosting, authentication, payments, and email.
Legal authorities when compliance with law or valid legal requests is required.
Trusted parties during business transfers such as mergers, acquisitions, or asset sales.
Data retention
We retain personal information and scan data while needed to provide services. Customers may request data deletion at any time.
Cookies & tracking
Remnant does not use third-party tracking or analytics tools. Cookies power essential functionality such as logins and session management.
Eligibility
Customers must be at least 18 years old to request a scan
Anyone may view captures that are intentionally shared on the website.
Security
We apply encryption, access controls, and organizational safeguards to protect personal information and scan data. While no system is flawless, we constantly harden defenses.
Children's privacy
Remnant does not knowingly collect information from individuals under 18 for scanning services. Any discovered data is deleted promptly.
Changes to this policy
Updates will be posted on this page with a revised effective date. Continued use of the Services after updates indicates acceptance.
Contact us
Questions about privacy? Email remnantzoria@gmail.com and a technician will respond.
Accessibility Statement
Accessibility Statement
Accessibility Statement
Designing Remnant for every memory keeper
Designing Remnant for every memory keeper
Designing Remnant for every memory keeper
We're committed to an inclusive experience that adapts to different abilities, devices, and assistive technologies. Accessibility is not legally required for Remnant yet, but we treat it as essential practice.
We're committed to an inclusive experience that adapts to different abilities, devices, and assistive technologies. Accessibility is not legally required for Remnant yet, but we treat it as essential practice.
We're committed to an inclusive experience that adapts to different abilities, devices, and assistive technologies. Accessibility is not legally required for Remnant yet, but we treat it as essential practice.
Effective date: October 28, 2025
Effective date: October 28, 2025
Effective date: October 28, 2025
Where we focus
Where we focus
Core journeys: from booking a scan to entering the Memory Vault align with WCAG 2.2 AA guidance. We continue to refine color contrast, motion sensitivity, keyboard flows, and screen reader support.
Core journeys: from booking a scan to entering the Memory Vault align with WCAG 2.2 AA guidance. We continue to refine color contrast, motion sensitivity, keyboard flows, and screen reader support.
Need assistance?
Need assistance?
If you encounter a barrier, email remnantzoria@gmail.com or call the Vault hotline at (858) 888-1513. Our archivists will respond quickly with alternative access or updates to resolve the issue.
If you encounter a barrier, email remnantzoria@gmail.com or call the Vault hotline at (858) 888-1513. Our archivists will respond quickly with alternative access or updates to resolve the issue.
Ongoing improvements
Ongoing improvements
Remnant is evolving rapidly. Each release includes accessibility checkpoints, and we welcome your feedback to help guide what we prioritize next.
Remnant is evolving rapidly. Each release includes accessibility checkpoints, and we welcome your feedback to help guide what we prioritize next.
Need the legal docs offline?
Need the legal docs offline?
Download a PDF copy of our Terms, Privacy Policy, and Accessibility Statement to share with collaborators or keep for records.
Download a PDF copy of our Terms, Privacy Policy, and Accessibility Statement to share with collaborators or keep for records.
PDF downloads coming soon
PDF downloads coming soon
Have some questions?
Have some questions?
Our technicians can explain any clause for you and help you along the ordering process.
Our technicians can explain any clause for you and help you along the ordering process.
Email Remnant
Email Remnant
Remnant preserves the spaces that hold your memories.
© 2025 Remnant Labs. All rights reserved.
Remnant preserves the spaces that hold your memories.
© 2025 Remnant Labs. All rights reserved.
Remnant preserves the spaces that hold your memories.
© 2025 Remnant Labs. All rights reserved.