Dedicated technicians ready to guide your Remnant capture.

Refund & cancellation

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Support availability

Support Phone

(858) 888-1513

Support Email

RemnantZoria@gmail.com

Response time

< 1 day for active captures

Outside that, leave us a note. Your archivist will reach out first thing the next business day.

Ways to reach the Support Studio

Choose the best way to reach us. Every message is reviewed by a real technician and followed up personally.

Email support

Reach out with questions about your capture request, preparation, or general details. We’ll review your message and respond with next steps.

remnantzoria@gmail.com

Capture-day support

If your capture is approaching and you need to coordinate timing, access, or special considerations, feel free to call.

(858) 888-1513

Wondering about refunds or cancellations?

Explore our Refund & Cancellation Policy to understand how schedule changes and capture adjustments are handled. We aim to keep everything clear so you can move forward with confidence.

Read the policy

How we help, from first message to resolution

Every inquiry is reviewed by a technician who stays with you through the process.

Initial inquiry

We review your message, gather context about your capture or request, and make sure we understand the issue before moving forward.

Follow-up with a technician

A technician will reach out to clarify details, answer questions, and walk through next steps with you.

Resolution and confirmation

We’ll confirm everything is resolved, answer any remaining questions, and make sure you’re comfortable with the outcome.

Support is provided by real technicians during business hours. Response times may vary depending on capture schedules.

Frequently asked questions

Quick answers for the most common requests. Still puzzled? Ping the team and we'll dive in with you.

How will I view my capture?

Your capture is prepared for private viewing on standard devices. Once delivered, you’ll receive clear instructions for accessing and exploring your experience, with support available if you need help.

Can I reschedule a capture after we've confirmed?

Absolutely. Contact the hotline at least 48 hours before your window and we'll rebook with no fee. Weather or unexpected closures are covered at any time.

What viewing options are available?

Captures are delivered for private viewing on standard devices. Clear access instructions are provided at delivery, and our team is happy to help if you have questions.

What if something doesn’t look right?

If you notice an issue with your delivered capture, reach out and we’ll review it with you. Our team can clarify what you’re seeing or make adjustments if needed.

Remnant preserves the spaces that hold your memories.